Welcome to Kobalt Tools Sale’s FAQ section. We’ve compiled answers to the most common questions about our professional-grade tools, delivery services, and customer support. Whether you’re a contractor, mechanic, or DIY enthusiast, find the information you need below.

Product Questions

What types of tools does Kobalt Tools Sale offer?
We specialize in professional-grade tools across multiple categories including:
  • Automotive tools
  • Clamping Tools and Pliers
  • Gardening Tools
  • Power Tools and Accessories
  • Manual Woodworking Tools
  • Measuring and Precision Tools
  • Outdoor Power Equipment
  • And much more – browse our full menu for complete selection
Are Kobalt tools suitable for professional use?
Absolutely. Our tools are designed to professional standards, trusted by contractors, mechanics, and woodworking professionals worldwide. We understand the demands of professional worksites and engineer our products accordingly.
Do you offer specialized packaging for heavy equipment like Outdoor Power Tools?
Yes. We provide special handling for heavy or delicate equipment including Outdoor Power Equipment, Pneumatics and Compressors, and Stationary Workshop Tools. All items are securely packaged to prevent damage during transit.

Shipping & Delivery

What are my delivery options?
We offer two shipping methods:
  1. Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving in 10-15 days after dispatch with tracking
  2. Free Shipping: For orders over $50 via EMS, arriving in 15-25 days after dispatch
How long does order processing take?
Orders typically ship within 1-2 business days from our Denver facility. You’ll receive tracking information as soon as your package is dispatched.
Do you ship internationally?
We ship globally except to parts of Asia and select remote regions. Our logistics partners ensure reliable delivery worldwide for your Power Tools, Mechanic Tools, and other equipment.
Can I expedite my order of Manual Woodworking Tools for an upcoming project?
Our Standard Shipping via DHL/FedEx is currently our fastest option (10-15 days). For time-sensitive projects, we recommend ordering well in advance or checking product availability for express options (when available).

Returns & Warranty

What is your return policy?
If any tool doesn’t meet your expectations, you may initiate a return within 15 days of receipt. Please contact our customer service at [email protected] to begin the process.
My Measuring and Precision Tools arrived damaged. What should I do?
We’re sorry to hear this. Despite our careful packaging, damage can occasionally occur. Please contact us immediately at [email protected] with your order number and photos of the damage. We’ll arrange for replacement or refund.
Do your Power Tools come with a manufacturer’s warranty?
Yes, most of our Power Tools and Outdoor Power Equipment include manufacturer warranties. Specific warranty terms vary by product – please check individual product pages or contact us for details.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment information is processed securely and never stored on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Customer Support

How can I contact customer service?
Our tool experts are available via email at [email protected]. Please include your order number for faster service regarding your Clamping Tools, Screwdriving Tools, or other purchases.
What are your business hours?
Our Denver-based team operates Monday-Friday, 8:00 AM to 5:00 PM MST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Kobalt Tools Sale is headquartered at:
2241 McKinley Avenue, Denver, US 80265
(Shipping inquiries only – no retail store at this location)

Didn’t find the answer you need? Our tool experts are ready to assist with any questions about your Hardware needs, Power Tool Accessories, or delivery to your location. Email us at [email protected] for personalized support.

Equip your workshop with confidence – shop Kobalt’s professional-grade tools today!