At Kobalt Tools Sale, we stand behind the quality of our professional-grade tools and equipment. We understand that tradespeople and professionals need reliable equipment, and we want to ensure your complete satisfaction with every purchase.

Our Return Policy

We accept returns of most items within 15 days of delivery. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact with all included materials
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following product categories cannot be returned:

  • Clothing and Safety equipment (used personal protective gear)
  • Manual Cutting Tools that show signs of use
  • Pneumatics and Compressors that have been installed or used
  • Any power tools or accessories with removed safety seals

Return Process

Follow these steps to return an item:

  1. Initiate Your Return: Email our customer service team at [email protected] with your return request (see template below).
  2. Receive Authorization: We’ll respond within 1 business day with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our Denver facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges of defective or incorrect items:

  1. Follow the same initial steps as the return process
  2. Clearly state in your email that you’re requesting an exchange and specify the replacement item
  3. We’ll ship the replacement item once we receive and inspect your return

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Kobalt Tools Sale Team,

I would like to request a return for the following item from my order #[Your Order Number]:

Product Name: [Product Name]
Reason for Return: [Defective/Incorrect Item/Change of Mind/etc.]
Preferred Resolution: [Refund/Exchange for (specify product)]

Please provide the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • You’ll receive an email confirmation when your refund is processed

For international returns (outside the United States), please note that original shipping fees and any import duties/taxes cannot be refunded.

Damaged or Defective Items

If you receive a damaged or defective tool (especially from our Power Tools, Mechanic Tools, or Outdoor Power Equipment categories):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and may provide a prepaid return label

Professional-Grade Satisfaction Guarantee

We’re committed to providing tradespeople with reliable, high-performance tools. If any of our professional Stationary and Workshop Tools, Measuring and Precision Tools, or other equipment fails to meet your expectations, please don’t hesitate to contact our Denver-based support team for assistance.

For any questions about our returns policy, contact us at [email protected] or call our support line during business hours (Monday-Friday, 8:00 AM to 5:00 PM MST).