Shipping Policy

At Kobalt Tools Sale, we’re committed to getting our professional-grade tools and equipment to tradespeople and DIY enthusiasts worldwide with reliable shipping options. We stand behind our products with a straightforward returns policy designed for professionals who demand quality and reliability.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally except to certain Asian countries and remote regions.

Returns & Exchanges

Our Return Policy

We accept returns of most items within 15 days of delivery. To be eligible for a return:

• Item must be unused and in original condition
• Original packaging must be intact with all included materials
• Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

• Clothing and Safety equipment (used personal protective gear)
• Manual Cutting Tools that show signs of use
• Pneumatics and Compressors that have been installed or used
• Any power tools or accessories with removed safety seals

Return Process

1. Initiate Your Return: Email our customer service team at [email protected] with your return request (see template below).
2. Receive Authorization: We’ll respond within 1 business day with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Item: Securely pack the item in its original packaging with all accessories.
4. Ship Your Return: Send the package to our Denver facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges of defective or incorrect items:

1. Follow the same initial steps as the return process
2. Clearly state in your email that you’re requesting an exchange and specify the replacement item
3. We’ll ship the replacement item once we receive and inspect your return

Refund Information

Once we receive and inspect your return:

• Refunds will be processed within 3-5 business days
• Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable unless the return is due to our error
• You’ll receive an email confirmation when your refund is processed

Note for international returns: Original shipping fees and any import duties/taxes cannot be refunded for returns outside the United States.

Damaged or Defective Items

If you receive a damaged or defective tool (especially from our Power Tools, Mechanic Tools, or Outdoor Power Equipment categories):

1. Contact us immediately at [email protected]
2. Include photos of the damage or defect
3. We’ll arrange for a replacement or refund and may provide a prepaid return label

Professional-Grade Satisfaction Guarantee

We’re committed to providing tradespeople with reliable, high-performance tools. If any of our professional Stationary and Workshop Tools, Measuring and Precision Tools, or other equipment fails to meet your expectations, please don’t hesitate to contact our Denver-based support team for assistance.

For any questions about our shipping or returns policy, contact us at [email protected] or call our support line during business hours (Monday-Friday, 8:00 AM to 5:00 PM MST).

Return Address:
Kobalt Tools Sale
2241 McKinley Avenue
Denver, CO 80265
USA